Five Oaks Nursing Home: Exceptional Care for Seniors in Concord

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Written by Tom Bradford

May 18, 2025

Last Updated on September 7, 2025 by Tom Bradford

Updated September 2025: We have updated the article with new findings on AI and smart technology integration in senior care, expanded telehealth and remote monitoring practices, major revisions to CMS regulatory guidance effective 2025, and the latest advances in ergonomic and mobility device technologies for nursing home residents.

Exploring Five Oaks Nursing Home: A Leader in Concord, NC Senior Care

In the heart of Concord, NC, Five Oaks Nursing Home is renowned for its comprehensive senior care services, acting as a beacon of support for the elderly community. Recognized by its operational name, Five Oaks Manor, the facility provides more than just accommodation; it promotes a nurturing environment for rehabilitation and recovery. Strategically situated at 413 Winecoff School Road, Concord, NC, it is easily accessible to families within the region. Its Medicare certification, as highlighted by Medicare’s Care Compare, enhances its credibility and provides assurance in its commitment to senior care.

Comprehensive overview of Five Oaks Rehabilitation and Care Center

Five Oaks Rehabilitation and Care Center is a for-profit facility managed by FH SNF Operations Holding LLC. Its convenient location makes it a preferred choice for many families seeking quality care for their loved ones. The Medicare certification is a testament to its adherence to high standards of care. Under the management guidance of Susan Strauss and Jonathan Thomas since December 2021 and July 2023, respectively, the team prioritizes operational excellence and compassionate care. According to ProPublica Nursing Home Inspect, the commitment to patient satisfaction is repeatedly acknowledged in resident reviews, underscoring the supportive environment fostered by the management.

In-depth look at services and specialized programs at Five Oaks

Five Oaks Nursing Home offers a wide array of services to meet the diverse needs of its residents. Central to its offerings are rehabilitation services that emphasize a smooth transition from hospital to home. According to the official Five Oaks website, therapy options span physical, occupational, and speech therapies, supported by a well-equipped therapy gym. Community integration is another key focus, with comfortable community spaces and engaging social activities designed to enhance resident interaction and satisfaction. Numerous success stories, such as residents regaining their mobility and independence after rehabilitation, affirm the effectiveness of these programs.

Emerging innovations in senior care technology are reshaping care environments like Five Oaks. Smart assistive devices—such as AI-powered wheelchairs with GPS navigation, collision avoidance, health monitoring features, and connectivity through mobile apps—are increasingly common in leading nursing homes. Facilities are beginning to utilize advanced rehabilitation and ergonomic mobility aids that adapt to individual user behavior and promote both safety and autonomy.[1][3][5][7]

AI systems are also redefining residents’ experience through predictive analytics, enabling care teams to anticipate needs, detect fall risks, and optimize individualized care plans. Telehealth platforms now supplement on-site therapy with virtual consultations, wearable clinical monitors, and real-time fall detection, improving accessibility of healthcare services and enhancing resident outcomes.[1][3][5]

Evaluating quality metrics and performance at Five Oaks

Quality metrics serve as critical indicators of a nursing home’s performance. At Five Oaks, nurse staffing levels are an important consideration, although the facility reports 3.64 nurse hours per resident per day, which is below the state average of 3.8 hours, as stated by ProPublica. Moreover, the nurse turnover rate at 64.8% surpasses the state’s average of 51.7%. Prospective residents and families should weigh these metrics when considering facility care, as they impact patient care and stability. Nonetheless, Five Oaks’ focus on resident satisfaction and positive recovery outcomes often mitigates these statistics, highlighting the facility’s dedication to quality care.

Regulatory requirements in the nursing home sector have become more rigorous. Updated Centers for Medicare & Medicaid Services (CMS) surveyor guidance effective in 2025 includes increased oversight of admission and discharge practices, stricter definitions for nursing staff coverage and director of nursing responsibilities, enhanced tracking and limitation of psychotropic medication use, and strengthened emphasis on residents’ rights and health equity. Compliance with Payroll Based Journal reporting and new quality assurance protocols is now required to ensure safe, effective, and person-centered care.[2][4][6]

Navigating the admission process and financial considerations at Five Oaks

For potential residents, understanding the admission and financial processes is crucial. Five Oaks accepts both Medicare and Medicaid, expanding accessibility for many families. According to Seniorly, the facility offers a transparent cost structure with customizable options to suit various financial situations. The journey from application to residency includes comprehensive assessments to ensure that each resident receives tailored care fitting their individual needs. Families often express satisfaction with the streamlined and supportive nature of the admission process, as cited by current resident testimonials.

Enhancing resident mobility and independence

Experiencing the challenges posed by traditional nursing homes prompts a reevaluation of alternatives that empower older adults to remain independent within their homes. Medical advances, like the introduction of VELA chairs, offer promising solutions. The VELA chair is a medically approved mobility device designed to facilitate freedom and safety in home settings. By providing enhanced support for daily activities such as cooking, dressing, and transferring, these chairs help reduce the physical burden on informal caregivers, allowing older adults to manage their routines with dignity.

Recent advances in mobility and ergonomic technology have expanded the options available. Features such as smart wheelchairs with integrated AI, collision avoidance, remote customization, and voice-controlled adjustments equip residents and home users with a higher degree of independence and safety. These innovations enable daily activities to be performed more efficiently and securely, reflecting broader trends in personalized rehabilitative care.[7]

Supporting aging in place: a practical option

For seniors wishing to maintain independence, solutions like VELA Chairs present a tangible option to delay the transition to nursing home care. Designed with features that enhance safety and ease, such as a central brake for stability and electric height adjustability, VELA Chairs enable seniors to efficiently maneuver around their homes. The ability to remain seated while moving freely conserves energy, creating a more manageable day-to-day experience. By reducing the risk of falls and lessening the strain on caregivers, VELA Chairs contribute to a sense of dignity and self-sufficiency, offering an attractive alternative for individuals aiming to continue living in familiar environments. While VELA is just one solution among many, its proven benefits make it a practical choice for supporting aging in place.

Sources

  • Synchrony Home Care, “The Future of Home Health Care: Trends to Watch in 2025”
  • Sandberg Phoenix, “Major CMS Revisions to Nursing Home Surveyor Guidance for 2025”
  • ButterflyMX, “Senior Living Technology Trends 2025: Shaping the Future of Care”
  • Centers for Medicare & Medicaid Services (CMS) Appendix PP guidance updated January 2025
  • Heisinger Bluffs, “The Future of Senior Living: Trends to Watch in 2025”
  • Everything Medical Online, “The Latest Trends in Mobility Aid Technology for 2025”
  • Medicare’s Care Compare
  • ProPublica Nursing Home Inspect
  • Official Five Oaks Website
  • Seniorly

FAQ

What types of rehabilitation and medical services does Five Oaks Nursing Home in Concord, NC provide?

Five Oaks Nursing Home offers a range of rehabilitation services designed to help residents transition smoothly from hospital to home. Their offerings include physical, occupational, and speech therapies, all supported by a well-equipped therapy gym. The facility also prioritizes community integration with comfortable common areas and engaging social activities. These services aim to help residents regain mobility and independence, as evidenced by numerous success stories from the center.

How does the admission and recovery process work at Five Oaks Rehabilitation and Care Center?

The admission process at Five Oaks includes comprehensive assessments to ensure each resident receives individualized care. The facility accepts both Medicare and Medicaid, offering flexible payment options to suit a variety of financial situations. Families frequently report satisfaction with the supportive and streamlined nature of the admissions journey, which is designed to make the transition as smooth as possible for new residents.

What are the estimated costs and payment options for staying at Five Oaks Nursing Home?

Five Oaks Nursing Home offers a transparent cost structure with customizable options based on individual needs, as noted by Seniorly. It accepts both Medicare and Medicaid, helping to make care more accessible to families with different financial circumstances.

What are the benefits of choosing Five Oaks Nursing Home compared to other nursing facilities in the Concord area?

Five Oaks Nursing Home stands out for its Medicare certification, comprehensive rehabilitation services, and commitment to resident satisfaction. Managed by Susan Strauss and Jonathan Thomas, the facility focuses on operational excellence and compassionate care. Its easily accessible location in Concord and emphasis on community interaction further enhance its appeal. Positive resident reviews highlight the supportive environment and successful recovery outcomes that distinguish Five Oaks from other local facilities.

What is the staff-to-resident ratio and quality of care like at Five Oaks Nursing Home?

Five Oaks reports 3.64 nurse hours per resident per day, which is slightly below the North Carolina state average of 3.8 hours. The nurse turnover rate is 64.8%, compared to the state average of 51.7%. While these metrics may raise concern, the facility's focus on positive recovery outcomes and resident satisfaction often alleviates these issues, emphasizing its dedication to quality care.

How does Five Oaks Nursing Home ensure a safe and comfortable environment for residents?

Safety and comfort are top priorities at Five Oaks. The facility uses assistive technologies like VELA chairs to enhance independence and prevent falls. These mobility devices help residents move safely and comfortably, contributing significantly to their quality of life. Comfortable community areas and engaging social activities further support a welcoming and secure environment.

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Author

  • Assistive Technology Specialist & Senior Mobility Consultant

    I specialize in helping older adults live safer, more independent lives through smart, practical assistive solutions. With a background in emergency medicine and over a decade in the assistive tech field, I bring a grounded, hands-on perspective to aging in place. Whether it's recommending the right grab bar, configuring a voice-activated home system, or teaching a family how to use a lift chair properly, I focus on real-world solutions that make daily life easier for seniors and less stressful for caregivers. From small towns to city homes, I've worked with hundreds of families, healthcare providers, and housing specialists to design environments that promote dignity and comfort in later life.